FAQ: Cellar Door: A Scifi and Horror Graphic Novel Anthology
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What format is Cellar Door?

Cellar Door is available in hardcover and as a digital download. Get the complete digital download for only $12 - but for just a few dollars more you can have the beautiful collected edition.

Last updated: November 01, 2018 09:55

Is Cellar Door in color?

Cellar Door is in full color, as determined by each story's respective creator. Some are completely colored; others are water-color painted; some are in black and white or gray tones; others use a splash of color strategically.

Last updated: November 01, 2018 09:55

How many seats does the Ghost Tour include?

The Ghost Tour reward tier comes with TWO seats for the tour, but only one of the other rewards. You can always customize and get extra copies by adding on later.

Last updated: November 07, 2018 08:04

Is The Cellar Door material original?

Yes, all of the material in Cellar Door is being printed here for the very first time.

Last updated: November 07, 2018 08:05

Will there be Add-Ons?

Yes, we will be offering Add-On rewards which will be announced near the end of the second week of the campaign.

Last updated: November 07, 2018 08:06

Will there be Stretch Goals?

Yes, we will be offering Stretch Goal rewards which will be announced during our Livestream on Monday, November 12 at 7PM CST.

Last updated: November 07, 2018 08:06

Can I pick up my rewards locally?

Yes, we will be having a reward pickup party and book launch early next year where you can pick up your rewards. Unfortunately, Kickstarter doesn't allow a separate shipping free local pickup option, but we will use the shipping money to help throw an awesome launch party for you.

Last updated: November 07, 2018 08:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://cellar-door.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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